Choosing insurance
Not sure where to start? Talk through what you're looking for and the things worth considering before you decide.
Insurance
Be better prepared for the unexpected.
Understand your cover, evaluate your options and get guidance
from an Expert on buying, renewing or claiming insurance.
Find your starting point
What can we help you with?
01
Health Insurance
Understand what your health insurance covers, what's not included and what you may have to pay.
02
Life Insurance
Understand how life insurance works and how it can help protect the people who matter to you.
03
Term Insurance
Understand how much cover you may need and what to look for in a term insurance policy.
04
Motor Insurance
Understand your vehicle cover, what the add-ons mean and what to consider when renewing.
05
Travel Insurance
Know what you're covered for when you travel, from medical expenses to cancellations and lost baggage.
06
Insurance Claims
Not sure what to do next? Understand the documents, questions and steps involved in your claim.
When a conversation helps
Sometimes, you just need someone to talk it through.
Whether you're choosing insurance, checking a policy or dealing with a claim, a conversation with the right Expert can help you feel more confident about what to do next.
Your existing policy
Got a policy but still not sure what it covers? Bring your questions and make sense of it with an Expert.
Your insurance claim
Not sure what happens next? Talk through the paperwork, insurer messages and questions you have about your claim.
Before you connect
A little preparation can help.
You don't need to have everything figured out. Bring whatever you have, along with the questions you're carrying, and we'll take it from there.
- Your current policy or quote
- Any messages or documents from your insurer
- The questions or concerns on your mind
What to expect
A conversation about you
Start by sharing what's on your mind. Your Expert will help you focus on the questions that matter most to you.
Clearer answers to your questions
Talk through the details, understand your options and ask about anything that isn't clear.
Leave knowing what comes next
Before you finish, you'll have a clearer understanding of your next steps and what you may want to consider.
Good to know
Questions you might have.
A few things you may want to know before you get started.
Can I talk about a policy I already have?
Yes. Bring your existing policy and ask an Expert to help you understand the cover, exclusions and anything else that isn't clear.
Can an Expert help me understand a delayed or rejected claim?
Yes. An Expert can help you understand the insurer's response, the timeline and the questions or documents to review next. The insurer and the policy terms determine the claim decision.
Will the Expert try to sell me a policy?
Some Experts may advise on or distribute insurance, so check their profile and ask about their role or any commissions before you begin. You can also use the conversation to understand your questions before deciding what to do.
How do I find the right Expert for me?
Compare profiles for relevant experience, qualifications, language and per-minute rates. Check which consultation services are available and confirm that the Expert can help with your question.
How much does a consultation cost?
Each Expert sets a per-minute rate for the Chat or Audio Call service they offer. Check the profile and selected service for the current rate before you start.
Do I need all my documents before I start?
No. Start with your question and whatever records you already have. Your Expert can explain what else may be useful for the conversation.
Can I choose between Chat and Audio Call?
Yes, when the Expert offers both services. Check their profile for the available option and its current per-minute rate before starting.
What if I need help before an important deadline?
Tell the Expert about the deadline at the start and explain what you need to decide. Check their availability and agree on what can realistically be covered in the consultation.
Will I get notes or follow-up support after the consultation?
Notes and follow-up support are not automatic. Ask the Expert what is included; written summaries, document reviews or further work may need a separate scope or fee.
Can an Expert explain what my policy actually covers?
Yes. An Expert can help you make sense of the cover, limits, exclusions and other policy details. The policy wording and insurer remain the source for the actual terms.
Can someone help me understand what's not covered?
Yes. Bring the policy or the relevant section and ask about exclusions, limits and conditions that are unclear. An Expert can explain them, but cannot change or guarantee the cover.
Can an Expert help me understand what to do next with my claim?
Yes. You can talk through the paperwork, insurer messages, timeline and questions you have about the claim. The insurer and applicable policy terms determine what happens next.
Not sure where to start?
You don't have to figure it out alone. Find an Insurance Expert and talk through what's on your mind.